FAQ
What types of products do you offer?
Sword + Spine specializes in a unique collection of handmade jewelry, accessories, Kindle e-reader sleeves, bookmarks, and inserts. Our products are inspired by dark medieval fantasy themes and designed to provide both protection and aesthetic appeal for avid readers, particularly those who enjoy gothic romance literature.
How are your Kindle sleeves made?
Each Kindle sleeve is meticulously handcrafted, ensuring a high level of quality and durability. We utilize materials, including quilted batting that not only protect your device but also showcase whimsical patterns that resonate with our romantasy book community. Patterns are printed with water based ink on signature cotton, hand cut and sewn.
What sizes of Kindle e-readers do your sleeves fit?
Our sleeves are designed to accommodate a variety of Kindle e-reader models. It is advisable to check the specific dimensions of your device and compare them with our product specifications to ensure a proper fit. Interior dimensions fit e-readers with the dimensions of 7.5" L x 5.25" W
How should I care for my Kindle sleeve?
To maintain the quality of your Kindle sleeve, we recommend spot cleaning with a damp cloth. Avoid exposing the sleeve to excessive moisture or direct sunlight for prolonged periods, as this may affect the fabric and design.
How should I care for my Jewelry?
To preserve their beauty and longevity, treat them with intention.
Remove your jewelry before sleeping, showering, swimming, or exercising. Prolonged exposure to water, moisture, sweat, and friction can dull finishes and weaken plating over time.
Avoid contact with perfumes, lotions, oils, and harsh chemicals. Apply products first and let them fully dry before wearing your piece.
To clean:
Gently wipe with a soft, lint free cloth after wearing to remove oils and buildup. For stainless steel or sterling silver finished and plated jewelry, use a slightly damp cloth with mild soap if needed, then dry thoroughly. Do not soak or use abrasive cleaners.
Store in a dry place, preferably in a pouch or jewelry box, to protect from moisture and scratches.
Handle with care, and your pieces will remain worthy of legend.
Do you offer international shipping?
No, we do not offer international shipping at this time. However, please feel free to check back as this is still a future goal of ours.
What is your return policy?
We want you to love your order! If something’s not quite right, you can return your item within 14 days of delivery as long as it’s in original packaging and unused.
- Customers cover return shipping costs.
- Refunds are issued to your original payment method once we receive the item (usually within 2 business days).
- Because our products are made to order, we can’t offer exchanges at this time.
Damaged or incorrect item? No worries—just reach out within 7 days with a photo, and we’ll work with you to resolve the issue.
Can I customize my Kindle sleeve?
Currently, we do not offer customization options for our Kindle sleeves. However, we frequently update our collection with new designs, so we encourage you to check back regularly for fresh styles.
How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team through the contact form on our website. We aim to respond to all inquiries within 24 to 48 hours.