Privacy Policy

Privacy Policy

Last Updated: 10/2025

This Privacy Policy describes how Sword & Spine LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information:
When you make a purchase or interact with the Site, we may collect:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (if provided)

  • Payment information (securely processed through Shopify or integrated payment providers — we never store full credit card details)

Device & Usage Data:
Automatically collected when browsing the Site:

  • IP address

  • Device type and browser type

  • Pages visited and navigation details

  • Cookies and tracking identifiers

2. How We Use Your Information

We use collected information to:

  • Process, fulfill, and deliver your orders

  • Communicate with you regarding purchases, updates, or support

  • Improve the performance and functionality of the Site

  • Detect and prevent fraudulent activity

  • Provide marketing communications if you opt in

3. Sharing Your Information

We only share data with trusted third-party services necessary for our business operations, including:

  • Shopify (e-commerce hosting platform)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping providers (for delivery logistics)

  • Email and marketing platforms (only if you subscribe)

We do not sell or rent your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Improve website performance

  • Recognize returning visitors

  • Measure site traffic and usage

You may disable cookies through your browser settings, though certain features may not work properly without them.

5. Data Retention

We retain order and account information for our records unless and until you request its deletion. Certain transaction records may be retained longer if required for legal, tax, or fraud-prevention purposes.

6. Your Privacy Rights

Depending on your state of residence, you may have rights to:

  • Access or request a copy of the personal information we hold

  • Request corrections or deletion of your data

  • Opt out of marketing communications at any time

To submit a request, contact us using the details below.

7. Security

We take commercially reasonable steps to protect your personal information, including encryption and secure payment processing. However, no online transmission can be guaranteed completely secure.

8. Children’s Privacy

This Site is not intended for individuals under the age of 13, and we do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. The revised version will be posted here with an updated “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or to request access, correction, or deletion of your data, you may contact us at:

Sword & Spine LLC
Richmond, VA

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